CheckoutSmart shopper marketing blog

Supermarket Shopping Post Covid 19 - What shoppers say

Posted by Paul on Aug 17, 2020 7:57:48 AM

We surveyed members of CheckoutSmart to understand their experiences of shopping during Covid-19 and their views on how their behaviour will change when things "more or less return to normal". In total 4,324 members responded, over 3,100 of whom are also online grocery shoppers. 

The survey focussed on how their grocery shopping experience had changed pre and during Covid-19 restrictions and their personal expectations on how their behaviour will change going forward. This blog article contains a summary of the most relevant results, more detail on specific topics may be available, please contact us to hear more.

The most significant finding is that online shopping could still grow even faster post Covid if retailers can address the two major concerns shoppers have of slot availability (which is surely just a matter of time) and the cost of delivery which must surely come down with scale and the the recent move by Amazon. 

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Topics: Supermarket, Grocery, NPD, Shopper Marketing, ecommerce, Coronavirus, Shopper Insights, Shopper Research

What's more important to grocery shoppers Ratings or Reviews?

Posted by Paul on May 19, 2020 11:42:11 AM

It's obvious when you think about it, that for online grocery shoppers selecting products to put in their basket, product Rating out of 5 is always more important than the number of Reviews, right?

Well, wrong actually and not just wrong occasionally, wrong most of the time. From our research of 3,710 online supermarket shoppers we know that when the average Ratings for two similar products are different by as much as 0.3 eg 4.2 vs 4.5, then the number of Reviews is much more important in product choice. Let me give you an example:

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Topics: Supermarket, FMCG, Rating and Reviews, Shopper Marketing, ecommerce, CPG, Shopper Insights, Shopper Marketing Agency

Impact of Coronavirus on Supermarket shopping times

Posted by Paul on Mar 31, 2020 12:29:39 PM

Q. What happens when the government says "stay at home"?

A. People get up early and go to the supermarket!

Kantar* have just said that grocery sales were up 20.6% in March to their highest ever level, peaking 16th - 19th March. From our analysis of shopper's receipts submitted to us as part of cashback claims, we can see that they were up much earlier than usual that week, probably to "avoid the crowds" or just get there when items are in stock. This happened again the week after, when the restrictions were increased as the chart below illustrates:

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Topics: Supermarket, FMCG, Shopper Marketing, CPG, Coronavirus, Shopper Insights

Tesco's Hidden Ratings & Reviews

Posted by Paul on Apr 12, 2019 11:13:59 AM

After our Sainsburys Ratings and Reviews blog last month we've been digging around the other main UK supermarket websites.  We know that Tesco don't currently show Ratings & Reviews on their website, so when we popped the hood on their site and had a look around we were surprised to discover that their ratings & reviews were actually there but hidden from the public.

To save you the time finding and collating for yourselves, we’ve pulled it together into some nice summary charts below. For your free brand report for your category, just get in touch and we’ll happily send you one over.  

Figure 1: Infographic summary of Tesco.com ratings & reviews

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Topics: Supermarket, Rating and Reviews, Shopper Marketing, Tesco, Tesco.com

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CheckoutSmart is a leading digital shopper marketing agency delivering fast, flexible campaigns against all your goals in any retailer or just one:

  • Actively manage your shopper reputation in all online retailers
  • Create instant shopper action in any retailer, on any sku in the way you want
  • Start a genuine dialogue with shoppers about your products
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