Shopper marketing blog

How grocery shoppers discover product reviews

Posted by Paul on Oct 3, 2022 7:48:46 AM

There is general agreement amongst members of the FMCG / CPG eCommerce community that grocery ratings and reviews are an important factor driving the rate of sale on retailer sites. However, many believe this is only when a shopper is actually doing their online shop.

Our research across nearly 3,000 regular grocery shoppers says this is not correct. These days, shoppers are looking for grocery product reviews both when they are in or near a store, at home, at work, and even walking down the street.

The key findings are:

  • Online and Offline grocery shoppers regularly seek out and read product reviews. They can be at home, in-store or frankly anywhere when this happens.
  • Google is the friend of the shopper seeking grocery reviews, so brand owners need to have enough good quality reviews in all relevant online stores.
  • Shoppers are prompted most often to discover product reviews by seeing a product in-store, ads / social posts or when looking for a new product in a familiar category. Therefore it is critical if you are marketing to shoppers your products are supported with reviews.
  • Research Online and Purchase Offline (ROPO) is a common grocery shopper behaviour but this is taking place at the fixture in an Omnichannel way. Many shoppers see a product they are curious about in the store, and their first instinct is to read the reviews wherever they find them, and then choose to buy it right away.

This research shows that grocery product ratings & reviews are used far more widely than just when shopping online and are a key driver of the purchase decisions online & in-store.

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Topics: Online, Supermarket, Grocery, Rating and Reviews, ecommerce, Shopper Insights, digital shelf

Find out who was the number one online grocery in February

Posted by Paul on Mar 14, 2022 7:50:59 AM

In the second month of their online grocery shopping tracker, CheckoutSmart continues to bring fresh insights into this fast-growing, fast-changing market.

NB The numbers below are deliberately obscured, if you would like to know the answers please contact us.

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Topics: Online, Supermarket, Tesco.com, Shopper Research, Amazon, Q-Commerce

Amazon number 2 in UK for online grocery, Getir leads Q-Commerce

Posted by Paul on Feb 28, 2022 7:47:50 AM

CheckoutSmart create groundbreaking online grocery shopping tracking service for FMCG brands & retailers in the UK

Today CheckoutSmart launched its online grocery shopping usage tracker as part of its SmartResearch services. Using feedback from thousands of grocery shoppers each month, CheckoutSmart will track the usage of the online grocery supermarkets, Amazon grocery, Food Aggregators and Q-Commerce all in one place.

This will allow brands & retailers to:

  • Track the scale and trends of each grocery delivery sub-sector and the players within them. 
  • Make decisions about their investments and the relative importance of each player
  • Use the data to engage with their businesses in discussions about the prioritisation of channels and the resources required.
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Topics: Online, FMCG, Tesco, ecommerce, Shopper Insights, Shopper Research, Amazon, Q-Commerce

Product reviews by brand in Carrefour Online - Spain

Posted by Paul on Jul 1, 2021 7:00:00 AM

As we were planning our expansion into Spain, we decided to have a look at the grocery retail landscape. For us, that meant having a look at the online supermarket product ratings and reviews for FMCG brands. Our focus in this post is on Carrefour the French-based retailer but we also looked closely at Dia and El Corte Ingles where we can also deliver ratings and reviews for brands. 

To undertake the review of online product reviews in Spain within Carrefour, the first step was to scrape the website data, then attribute the data to brand and manufacturer. Once this was done, the analysis could begin.

A short summary of our observations is contained below together with Excel and PDF downloads of the category and brand level data. More data is available down to product level with many more measures, please contact us if you would like to know more.

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Topics: Online, ecommerce, digital shelf, Spain, Carrefour

CheckoutSmart launches easy online grocery ratings & reviews

Posted by Paul on Oct 1, 2018 2:19:09 PM

Customer reviews

Online Grocery Reviews

Shopper Marketing agency CheckoutSmart’s new offering taps into the known online and in-store sales benefit from increasing an items rating and reviews. A report from PowerReviews says the threshold for securing shopper trust at the product level is to collect up to 50 reviews

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Topics: Online, Grocery, Rating and Reviews

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